Ro32 takes your privacy seriously. On this page, learn how your data is collected, how it is used, and how we keep it safe.
We don't just make promises — we protect your privacy through both technology and policy.
All your data is protected with bank-grade 256-bit SSL/TLS encryption. No one can intercept or read it in transit.
Only authorized ro32 personnel can access your data. Every access is logged and regularly audited.
Your personal data is never sold, rented, or exchanged. It is not shared with any third party except where required by law.
All data is stored on industry-standard secure servers, with regular backups and security audits in place.
You have full rights to view, correct, and delete your personal data — exercise them at any time through our support team.
If ro32's Privacy Policy changes, we'll notify you in advance via email and SMS. No surprises.
ro32 ("we", "platform") are firmly committed to protecting your privacy. This Privacy Policy ("Policy") describes what information we collect when you use the ro32.net website, mobile application, and related services — and how we use and safeguard it.
This policy applies to all ro32 services. By using ro32, you confirm that you have read and understood this policy. If you have any questions, reach out to our support team — we're happy to explain everything in Bangla.
When you register with ro32 or use our services, we collect the following information:
When you use ro32, the following information is collected automatically:
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Mobile Number | Account Creation & Verification | Yes |
| National ID | KYC Verification (for withdrawals) | Yes |
| Email Address | Notifications & Support | No (Optional) |
| Payment Information | Transaction Processing | Yes |
| Browsing Data | Service Improvement | No |
Ro32 uses collected data exclusively for the following legitimate purposes:
Ro32 does not generally share your personal data with third parties. However, sharing may occur in a limited number of circumstances:
Certain technology service providers (such as payment gateways, cloud servers, and game providers) are granted limited access to the data they need. Strict confidentiality agreements are in place with all such partners.
Information may be disclosed to the authorities if required by Bangladeshi law or by a court order.
Information may be disclosed to the relevant authorities in cases of suspected serious fraud or money laundering.
The ro32 website and app use cookies and similar technologies. Cookies are small files stored on your device.
Ro32 does not retain your information longer than necessary. Retention periods depend on the type and purpose of the data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal Obligations |
| Transaction History | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | Fraud Prevention |
| Support Conversations | 3 Years | Service Quality Improvement |
| Browsing Logs | 90 days | Security Monitoring |
| Analytics Data | 1 year | Service Improvement |
Once the retention period expires, data is securely deleted or anonymised.
Ro32 believes you should always be in control of your own data. You have the following rights:
Ro32 strictly prohibits anyone under the age of 18 from using its services. We do not knowingly collect or store any personal information from minors.
If you believe a minor's data has been collected by mistake, please contact our support team immediately. We will promptly close the account and delete the data.
Ro32 uses industry-standard technologies and practices to protect your data:
In the event of a security incident (such as a data breach), we will notify affected users within 72 hours and take prompt remedial action.
Ro32 may update this Privacy Policy from time to time, whether to improve our services, reflect changes in the law, or address technical developments.
For significant changes, we will:
For any privacy-related questions, concerns, or requests to exercise your rights, please contact us:
We take your privacy complaints seriously. If a complaint is not resolved to your satisfaction, you may escalate it to the relevant regulatory authority.